Imagine having the confidence that you can deliver on your support commitments via a network of experienced, high calibre organisations that hold a recognised quality mark…
February 4, 2011When you provide maintenance support to your customers, your ongoing support will determine how the customer see’s you after the installation has been completed. Be careful not to always respond first to the people who shout loudest and ignore the silent majority.
If you use a network of suppliers to help you deliver your commitments, Accredit UK is a great way of ensuring that they operate to the same level as you do.
In order to meet the requirements of the standard, we may ask you:
- What are your standard terms and conditions for maintenance support?
- Do you differentiate between reactive and proactive maintenance support?
- How do you measure the value that you create for your customers through your maintenance programme?
- What is your experience of achieving your SLA on maintenance?
- How, through your maintenance programme, do you address the issue of updates?
If you and your network are all Accredit UK certified then you can be safe in the knowledge that all of the above have been addressed by you all in a similar way, based on industry best practice.
For more information on how Accredit UK can help you improve and grow your business contact the team on 02476 496 217, we’d love to hear from you. Dont fancy calling? No problem, join in the conversation on Twitter instead.
